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Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution, by David Hamme
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Winner of The Shingo Research and Professional Publication Award� �� DRIVE SUSTAINABILITY AND GROWTH WITH A PROCESS FOCUSED ENTERPRISEYou can execute a world-class business improvement plan, but if its effects don't reach the customer--is it really of value? In this groundbreaking book, business innovation expert David Hamme reveals a powerful and proven method for connecting your company's valuecreation processes to customer-desired products--forging a direct link between strategic intentions and everyday business activities.
The goal is to systematize innovation in your company--and Customer Focused Process Innovation takes you step-by-step through the details to accomplish this goal.
With Hamme as your guide, you'll transform your organization into a Process Focused Enterprise--one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.
Customer Focused Process Innovation shows you how to:
- Assess your current operational capabilities by visually depicting work streams and building a conceptual blueprint from your core value chain to the end consumer
- Drive customer-focused improvements by building rich feedback loops from the front lines and by actively managing the customer's processes
- Implement a powerful new system that embeds process management practices to ensure every process delivers the greatest financial benefit
"When designed, managed, and utilized correctly, business processes are the foundational framework for innovation," Hamme writes.
You don't have to hope that innovation will just happen. You now have the knowledge, insight, and tools to drive it.
With Customer Focused Process Innovation you have everything you need to revamp your processes to innovate, grow, and outpace the competition.
- Sales Rank: #916262 in Books
- Brand: Hamme, Dave
- Published on: 2014-10-02
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 1.30" w x 6.10" l,
- Binding: Hardcover
- 368 pages
From the Back Cover
PRAISE FOR�CUSTOMER FOCUSED PROCESS INNOVATION:"Hamme's approach is not a pie-in-the-sky set of big ideas, but rather an expertly woven and intuitively practical framework of concepts and tools that bridge the gap between visions and strategies."�-- Steve Jegier, Head of Strategy, Wealth, Brokerage, and Retirement, Wells Fargo
"Hamme's emphasis on using a process focus and initiative management to drive long-term, real improvement to an organization is spot on. It's the only way to really bring about the adaptation needed to survive."�-- Richard Maltsbarger, Business Development Executive, Lowe's Companies, Inc.
"Finally a business book that not only provides great thought-provoking insight into how a business operates, but also gives the step-by-step instructions to create a blueprint that everyone in the organization can follow to take the guesswork out of execution."�-- Don Smith, VP of Marketing, Family Dollar Stores
"Having a 'great idea' is easy--driving it to execution is the hard part. We all talk about it, and now David has it documented."�-- Caroline M. Kolman, P.E., Managing Director, Prism Healthcare Partners LTD
"Ninety-nine percent of the innovation books published don't address the part of the process where ninety-nine percent of the value is created: implementation. However, David addresses this complex issue head on. If you want to make innovation a reality, get this book."�-- Stephen M. Shapiro, author,�Best Practices Are Stupid
About the Author
DAVID HAMME is the managing director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients. Prior to founding Ephesus, he worked as a management consultant for Ernst & Young, The North Highland Company, and as an executive in Lowe's Home Improvement's $3 Billion Installation business unit. As a leader in this division at Lowe's, Hamme oversaw the strategic planning, marketing, product management, pricing, new product development, and sales functions.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Best real-world lessons distilled into one easy to read volume
By Gadget Wisperer
I have been doing process improvement for half my professional career - seeing yet another book on the subject, I was tempted to yawn - but as I got into this book ( a very easy read BTW ) I realized that the author had managed to distill so much of the best hard-earned, real-world lessons, that I have lived to tell about, down into this one volume. Not only was it all the things that I had learned the hard way, I am sure I could NOT have organized it any better. I realized this was the perfect book to introduce my clients to BEFORE I start talking to them about process and innovation.
I have since heard the author speak on the subject and was blown away by the depth and precision that he delivered the key points. Hamme is able to jump right to the key issues very quickly and turn the challenges into new opportunities. Well worth the time to read - and an excellent recipe for implementing several core business processes and disciplines within an organization. My guess is that the author or his team, or both, could help any company implement a customer focused process innovation too.
1 of 1 people found the following review helpful.
"Thought Provoking. Tips and Tools that can be used in your business."
By SKL
Thought provoking read of how to make innovation a part of the everyday life of your company. Innovation is hard and it seems only found in small companies but Dave creates a framework to keep the process alive and well in any size organization. Book should be shared by leadership teams to discuss as they are creating next year's strategic and operational plans.
0 of 0 people found the following review helpful.
This is great Kool-Aid and easy to digest!
By Mark P.
I found this book a breath of fresh air and would love to see this practice used by more companies. Being an Industrial & Systems Engineer by discipline and a Quality Management, Manufacturing, and Product Development professional for 20+ years, I've seen too many disconnects when it comes to effectively and efficiently getting what the customer wants, when they want it, and at the right price. Far too often, solutions are late to market, over-priced, and the final product/service is not meeting expectations. This book lays the foundation and has the blue-prints to get it right the first time and be able to adjust quickly to "unforeseen" market conditions.
I would love to see this practice used by more companies. Far too often, great decisions falter because the executives are not in tune with enough corporate processes (at the mega process level) to know if their strategy will be successful at the transactional level. And what happens if the executives have "yes" people working with them? Executives armed with a good foundation on how the company operates (blocking & tackling at a high level) with a methodology of checks/balances creates a consistent culture of iterative innovation with built in vetting that looks at a bigger picture without slowing things down with hierarchy and processes for the sake of process.
I understand why the name was called Customer Focused Process Innovation. Not sure how else to quickly summarize this paradigm shift. Read it from beginning to end and you too will call it a breath of fresh air! This is great Kool-Aid and easy to digest!
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